Course curriculum

  • 1

    How to Manage Difficult People

    • How to Manage Difficult People- Big Picture

    • How to Manage Difficult People- Part 1

    • How to Manage Difficult People- Part 2

    • How to Manage Difficult People- Part 3

    • How to Manage Difficult People- Part 4

    • How to Manage Difficult People- Part 5

    • How to Manage Difficult People- Assessment

    • Workbook

Learning Outcomes

In this module you will:

  • You will have the ability to control your emotions, when dealing with difficult people.

  • You will have a full understanding of the six strategies to manage difficult people.

  • You will have an understanding of the different types of people.

  • You will have the ability to identify bullies and obnoxious people.

  • You will have the ability to be empathetic to others.

  • You will have an understanding on how to manage difficult people, the correct way.

  • You will understand what makes people obnoxious and what turns people into

    bullies.

  • You will understand aggressive behaviour, passive behaviour, assertive behaviour

    and the differences.

  • You will have the skills to become an assertive person.